Frequently Asked Questions About New Volume Alerts

How do I sign up for e-mail alerts from AIP Conference Proceedings?

Go to the New Volume Alerts page. Enter your e-mail address, and select the format you prefer for the alert. Then, click the "Subscribe" button. You'll then receive a message with confirmation instructions. Once you've confirmed your subscription to the alerting service, you'll receive another message verifying that you've been subscribed. The next message you receive from the service will be a new volume alert.

How do I unsubscribe from the service?

From the AIP Conference Proceedings home page or from the AIP Librarians site click on the New Volume Alerts link. Enter your e-mail address, and select the format you originally selected for the alert. Then, click the "Unsubscribe" button. You'll then receive a message to reply to in order to confirm that you've opted out of receiving alerts. Once you've confirmed your cancellation, you'll receive another message confirming that you've been unsubscribed.

How do I change my e-mail address?

Currently, you'll have to unsubscribe your old address and resubscribe with your new address. (The next iteration of this service will feature a more direct option to simply enter a new e-mail address.)

What is the difference between plain-text (ASCII) and HTML formats?

Plain-text (ASCII) alerts are easily digestible by all mail clients, and are designed for users who have mail programs that cannot handle HTML-formatted e-mail messages. URLs in plain-text alerts are not clickable, but can be copied and pasted into a browser.

HTML-formatted alerts are fully hyperlinked and have the look and feel of web pages; that is, all links in the message body are clickable and can be followed as if you were browsing the information on a web page.

NOTE: HTML-formatted alerts are larger than their plain-text counterparts, so take this into account if disk space is an issue for you when storing and downloading e-mail messages. In addition, some mail clients do not support HTML e-mail (i.e., Pine), so be sure to consult the help for your particular application. If you've opted for the HTML format and receive what looks like gibberish, you've most likely received an HTML alert that your mailer cannot render correctly and you're seeing the actual HTML code. You should immediately unsubscribe yourself from HTML-format alert and resubscribe with the plain-text (ASCII) option.

How do I switch delivery formats?

From the AIP Conference Proceedings site or from the AIP Librarians site click on the New Volume Alerts link to see the E-Mail Alerting Service Sign-up/Cancel page. Enter your e-mail address, and select the desired format. You'll then receive a message confirming the change to your desired format.

Why am I getting e-mail from "Listserv@speedy.bulk.aip.org"?

The software chosen to handle e-mail alerts for the Scitation service is called LISTSERV. This address is machine-generated and configured to process confirmation e-mails only.

What if I need help?

Scitation has technical support specialists who can assist with all aspects of the alerting service. They can be contacted at:

Scitation Online Services Help Desk
American Institute of Physics
Suite 1NO1, 2 Huntington Quadrangle
Melville, NY 11747-4502 USA
Phone (U.S. and Canada):  +1 800 874 6383
Phone (other locations):  +1 516 576 2664
FAX:  +1 516 576 2604

E-mail: help@scitation.org

Will my e-mail address be used for other purposes, or disclosed to third parties?

No. Your address will not be sold or otherwise distributed to any other individual or entity. Outgoing messages are individually addressed and are not sent to groups. Also, the service has been configured so that only administrators and technical support specialists can access a subscriber's address.